DROPOFF/PICKUP
Dropoff and Pickup times are extremely flexible, including evenings and weekends but are by appointment only please.
Thank you for not requesting Dropoff/Pickup on Christmas Day or New Year's Day.
CHECKOUT
We request that guests check out by 12:00 noon so that we may prepare the accommodations for the next guest. Late checkouts will incur an additional days boarding charge.
CANCELLATION POLICY
Our policy is really a matter of trust, honour, and respect. We trust when you make a booking, you really want your pet to visit us and that you honour your reservation. But we understand that life takes sudden turns, making it impossible to get away and in turn there is no charge. We thank you in advance for giving us as much notice of a cancellation as possible to ensure a spot for a pet on our waiting list.